Service Policies

Cancellation & Payment Policy

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At Northern Arizona Plumbing Solutions, we value your time — and we ask that you value ours. To help keep our schedule running smoothly and ensure every customer receives timely service, we’ve implemented the following cancellation and payment policies.

Cards on File

To secure your appointment, we require a valid credit or debit card on file.

• Your card will not be charged at the time of booking.
• It will only be charged after service is completed, or if the cancellation policy is violated.
• We use a secure, encrypted system to store your payment information — your data is always protected.

Cancellation & Rescheduling

We understand that life happens. If you need to cancel or reschedule, we ask for at least 24 hours’ notice.

Cancellation Fees:

• ✅ 24+ hours before appointment — No charge
• ⚠️ Less than 24 hours — $75 cancellation fee
• ❌ No-show or cancellation at time of service — Full $99 service call fee

A no-show means our technician arrives at your location and is unable to access the job, or the customer cancels at the door or does not respond.